No matter if you have a small business or a large scale one, EPABX intercom system can be the backbone of internal communications for your business. Apart from offices, this system can also be of much use for apartments, schools, universities, hotels and many other organizations involving multiple departments employing several people. Here are some of the benefits that you can expect from an EPABX system.
Telephones have always been the lifeline for any business communication. Though EPABX intercom systems find large scale applicability in various places like houses, apartments, hotels, offices and many more, corporate houses remain the top consumers of these lines. As compared to the direct telephone lines, the EPABX lines cost the business houses low as the number of calls made in a day exceeds thousands for a well run office.
Picking the receiver and dialling a number to get even the slightest doubts cleared is a common practice in any office operating through well-structured departments. The communication between the departments stays seamless with the help of EPABX intercom systems which allows cost-effective communication effortlessly. Hence, these systems are essential for any office, small or big.
Though PBX allows a list of numbers to be included within its system, it is not a mandate to provide every new contact with a list of numbers for further communications. Had it been that way, the PBX system would have lost its popularity by now owing to its inherent complexities. However, the EPABX system offers an easier solution through its reception feature.
In an office, when a visitor comes in, the first person the visitor gets to meet is the receptionist. This preliminary interaction works as the link between the visitor and the office. Likewise, the EPABX comes with a feature that allows all the incoming calls to come to one single receiving point assigned with a single number and then the calls can be routed to the required departments. This ensures passing down of only one number to reach multiple contacts.
Hence, maintaining business contacts becomes easier and smoother with EPABX intercom system installed in any office.
All of the latest devices enabled with EPABX systems come with an auto-reply feature which makes attending the calls easier. With these devices taking care of each and every incoming call, you no longer need to bother about employing a receptionist. The chances of manual errors also get nullified with these automatic reply machines.
If a call comes in, these devices generally provide options to choose from for the caller to reach the destination. With no hassles, anyone can easily be routed to the perfect destination with the help of these automatic reply PBX devices. The auto-reply mode also lets the caller know if the office is closed or out of operation for a certain period if configured accordingly. Hence, office operations become smoother.
Call routing facility is another feature that keeps PBX devices ahead of regular phones. If you are expecting a particular call at a particular time of the day and you suddenly had to attend an emergency meeting in some other room, you can program the PBX phone to route the call to the number where you will be available. Hence, there is no chance that you could miss any of your important calls no matter where you stay in your office.
Another super feature that makes PBX handsets the best option for any office is the call forwarding feature. If a call comes to the sales department from any customer and the concerned person remains absent or on leave, the same call can be forwarded to another person of the department ensuring no gaps in service. Hence, PBX phones are much required to maintain the health of the business as well.
When a phone remains within the reach of a person, chances are high that over usage can be done. Each phone under the EPABX system comes with a unique extension and the same can be managed as well. If you do not want some of the extension to have outgoing facilities from the desks, the services can be limited to incoming facilities only for those selected extensions.
Similar limitations can also be applied for international calls and long-distance calls. Leaving a few extensions assigned to the top management people, you can limit the services for the rest if you foresee any chances of misuse. Hence, EWPABX intercom system is effective in managing the communications intelligently.
Installing an EPABX intercom system surely sots the enterprise a certain amount of investment. Any investment when done for a business needs to be used in the most efficient way. PBX systems allow a feature that keeps a record of all the incoming and the outgoing calls for the office in concern. This helps in analysing the effectiveness of each and every extension allotted under the PBX. Followings are some of the aspects that can be clarified with PBX systems.
● Call engagement of every extension
● Idle hours of any extension
● Average duration of the calls for each extension
Based on these data, further allocations can be done to ensure the best use of the PBX system to maximize the ROI. If a particular line is receiving more calls, the same can be retained and diversified into further extensions to ensure no missed calls and shorter call queues. Whereas, any number with almost no use can be terminated. If or not, any employee is making a substantial number of personal calls using the office PBX system can also be traced from this data.
Hence, EPABX helps in cost management of the firm as well.
Most of the market giants and the utility companies use auto reply PBX systems with which the customers generally stay acquainted. When a customer dials your office number and receives the same response, it immediately wins their faith and trust. People make up an image of the company through the technologies integrated with the systems and EPABX is one such that creates an upmarket brand value for any company.
Therefore, even if you run the business on a small scale, the caller might go under the impression that he/she might be dealing with one of the leaders in the market. This boosts the confidence of the customer in favour of your business.
EPABX intercom systems have been a time-tested technology that the entire industry has been using for quite some time. With time the technologies have changed and their applications too have taken sharp turns. EPABX is a highly adaptive technology that has successfully adapted itself to the new environment of the market.
The latest EPABX systems come equipped with internet connectivity features that allow phone connection establishment through internet usage. A system called “Voice Over System Protocol” remains responsible for such associations. The best part about this internet integrated PBX system is that no phone bills would be a part of it.
The communication would be done through internet connectivity and not the phone lines. The installation of such systems will not involve much hassle as the entire process would depend on cloud servers. All you would be requiring is a steady internet connection and a browser on the computer.
In the past, most electronic locks needed the services of specially trained technicians. This is due to the fact that a majority of these locks had card readers. Due to the presence of the card readers, the installation process was quite complicated. Moreover, the installation cost was also high. However, in recent years, wireless digital locks are becoming more and more common.
As they are easy to install, these locks are steadily witnessing a demand in their popularity. You can fit a majority of these digital locks in cylindrical door preps. Moreover, they require nothing more than a screwdriver and a few minutes of your time. As these locks are wireless, they don’t need separate card readers.
The cloud-based PBX systems will no longer require installation of equipments of any sort. Hence, there would be no hazards cropping out of the break downs of the machines or malfunctioning of the phone lines. Literally, there will be no maintenance involved with the latest versions of PBX lines powered with internet connectivity.
This precisely means that the firms using such facilities would enjoy uninterrupted services at almost no maintenance cost.
A hosted EPABX system differs by several means from a physical one. The most important of them is that a hosted PBX allows a larger inclusion of employees. Many offices deal with employees designated with responsibilities that demand them to be out on the field to realize business. These employees can also be a part of the office network through hosted EPABX systems.
Even if an employee is travelling abroad on business, communication can remain seamless with the help of hosted PBX systems. The mobile phone of the employee can be configured with the office network to maintain the connection.
Some companies give away separate phones to the employees for seamless communication. But handling two phones simultaneously might be hazardous at times. Also, the employee might not feel free to provide the clients with a personal number. Hosted EPABX intercom system has a solution to this problem as well.
With its routing feature, the office calls can be forwarded to the personal mobile without letting others know the personal number.
ETCIPL is one of the best choices when it comes to installing EPABX intercom systems. They provide with the updated systems that involve fewer hazards and more convenience at work. The seamless customer support system of ETCIPL makes them one of the leaders in the market. If you have any difficulty after installation, ETCIPL provides a solution with absolute promptness.